Return & Refund Policy

We want you to feel confident shopping with us. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

Eligibility for Returns

For change-of-mind returns, items must be returned in the same condition in which they were received, unused, with all included accessories, manuals, labels, and original packaging. Proof of purchase may also be required.

These conditions do not limit any rights you may have for defective, damaged, incorrect, unsafe, or non-conforming products under applicable consumer protection laws.

To request a return, contact us at zephor2026@outlook.com before sending your item.

Approved returns must be sent to:

[INSERT RETURN ADDRESS]

Please do not send a product back without first contacting us. Unauthorized returns may not be accepted.

Return Shipping

For voluntary or change-of-mind returns, customers are responsible for return shipping costs unless otherwise required by applicable law.

If an item arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer protection law, we will provide an appropriate solution and cover return shipping where required.

Original shipping charges are generally non-refundable for change-of-mind returns, except where required by law.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, incorrect, or materially different from what you ordered, contact us as soon as reasonably possible at zephor2026@outlook.com.

Please include your order number and, where reasonably possible, photos or videos showing the issue so we can evaluate the problem and provide an appropriate resolution.

Depending on the circumstances and applicable law, the resolution may include a replacement, repair, refund, or another appropriate remedy.

Non-Returnable Items

Certain products may not qualify for change-of-mind returns where permitted by law, including:

• Gift cards

• Personalized or custom-made products

• Products specifically identified as final sale where such restrictions are permitted by applicable law

• Sealed hygiene or personal-care products that have been opened, but only where applicable law permits such products to be excluded from returns

These exclusions do not apply where mandatory consumer protection laws provide you with a right to a refund, replacement, repair, or other remedy because an item is defective, damaged, unsafe, incorrect, or not as described.

Sale and Promotional Items

Products purchased during a sale, promotion, or with a discount code remain eligible for our standard return policy unless clearly identified otherwise before purchase and such restriction is permitted by applicable law.

Discounted pricing does not affect any mandatory rights relating to defective, damaged, unsafe, incorrect, or non-conforming goods.

Exchanges

If you would like a different product, the fastest option is generally to return the original eligible item and place a new order after your return has been approved.

If the product you received is defective, damaged, or incorrect, contact us first so we can determine the appropriate solution.

European Union and United Kingdom Customers

Where applicable, customers purchasing online in the European Union or United Kingdom may have statutory cancellation or withdrawal rights in addition to our 30-day policy.

Where the law provides a statutory cooling-off or withdrawal period, those rights will be honored regardless of anything in this policy that might otherwise conflict with them.

Customers may be responsible for the cost of returning a change-of-mind purchase where permitted by applicable law and where they were properly informed of that responsibility.

Nothing in this section affects statutory rights relating to defective, damaged, incorrect, unsafe, or non-conforming products.

Refunds

Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. We generally process approved refunds within 10 business days, or sooner where required by applicable law.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account after we issue it.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at zephor2026@outlook.com.

International Customers

We sell to customers in multiple countries. Consumer protection laws vary by jurisdiction.

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right or legal remedy that cannot lawfully be excluded, restricted, or waived under the laws applicable to your purchase.

If the consumer protection laws applicable in your country provide greater rights than this policy, those mandatory legal rights will apply.

Contact Us

For questions about returns, refunds, damaged products, or your order, contact us at:

zephor2026@outlook.com