Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to providing a clear and reliable shipping experience for customers worldwide.
Order Processing
Orders are typically processed within 2–4 business days after your order is successfully placed and payment is confirmed.
Business days are Monday through Friday and exclude weekends and applicable public holidays.
Processing time is separate from shipping and delivery time.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Delivery Time
After your order has been processed, estimated delivery typically takes:
6–9 business days
Our typical estimated total timeframe from order placement to delivery is therefore approximately:
8–13 business days
These timeframes are estimates and are not guaranteed delivery dates.
Delivery may occasionally take longer due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, transportation disruptions, unusually high order volumes, or delays affecting remote locations.
Worldwide Shipping
We offer international shipping to destinations supported through our checkout.
Shipping availability may vary depending on the destination, local import restrictions, carrier availability, or other logistical limitations.
If we are unable to ship your order to the destination provided, we will contact you and issue an appropriate refund for any amount paid for items we cannot fulfill.
Tracking Your Order
When tracking is available, you will receive tracking information after your order has shipped.
Please allow some time for the carrier to update tracking information after the shipping label has been created.
Tracking updates and estimated delivery dates provided by shipping carriers are estimates and may change while a package is in transit.
Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, taxes, tariffs, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.
We do not control customs authorities and cannot guarantee how long customs clearance will take.
Customers are responsible for complying with applicable import rules in their destination country.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible at zephor2026@outlook.com.
We will make reasonable efforts to update your address before the order ships, but address changes cannot be guaranteed once processing or shipment has begun.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the customer's responsibility where permitted by applicable law.
Delayed Orders
Although most orders arrive within the estimated timeframe, delays may occasionally occur.
If we become aware that we cannot ship an order within the timeframe we communicated, we will handle the delay in accordance with applicable consumer protection laws, which may include notifying you, providing a revised timeframe, offering the opportunity to cancel, or issuing a refund where required.
If your tracking information has not updated for an extended period or your order has not arrived within a reasonable period after the estimated delivery window, please contact us at zephor2026@outlook.com so we can investigate.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us so we can investigate the shipment with the carrier.
Where an order is confirmed as lost before delivery, we will provide an appropriate remedy, which may include replacement or refund, subject to applicable law and the circumstances of the shipment.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
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Check around the delivery location.
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Ask household members, neighbors, building staff, or reception personnel who may have accepted the package.
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Verify that the shipping address provided with your order is correct.
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Contact the shipping carrier for additional delivery information.
If you are still unable to locate the package, contact us at zephor2026@outlook.com and we will assist you with the available next steps.
Multiple Shipments
Some orders may be shipped separately due to inventory location, package size, or fulfillment requirements.
If your order is divided into multiple shipments, you may receive separate tracking numbers and packages may arrive on different dates.
You will not be charged additional shipping fees solely because we choose to divide an order into multiple shipments unless clearly disclosed and agreed to beforehand.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has entered fulfillment or has shipped, cancellation may no longer be possible. In that situation, the order may need to be handled under our Return & Refund Policy and applicable consumer protection laws.
Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded, restricted, or waived under applicable consumer protection laws.
If mandatory consumer protection laws in your country provide greater rights than those described in this policy, those mandatory rights will apply.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or your order, please contact us at: